Job Description

Network Operations Engineer 3

The role of the Network Operations Engineer 3 is to resolve complex escalated incidents and provide 24x7 rotating on-call support. This position frequently anticipates problems and analyzes ways to mitigate the risk, as well as articulate the business value and impact of advanced technical and non-technical information and understands when to escalate issues.

Duties and Responsibilities:

• Support the introduction of a SaSE solution into the enterprise environment.
• Provide technical support to the SaSE project team.
• Train engineers on SaSE concepts and troubleshooting.
• Take escalations of technical issues.
• Performs advanced break/fix troubleshooting and mentors more junior engineers.
• Maintains current knowledge of hardware, software and network technology and recommends modifications as required.
• Maintains documentation and updates the network and security infrastructure, tests and implements vendor security patches, implements workarounds for unpatched security vulnerabilities.
• Troubleshoots problems with applications, network and security infrastructure, including routers, switches, firewalls, VPN appliances, proxy servers, DNS appliances and Wireless devices.
• Takes corrective actions when necessary following change control guidelines and polices.
• Resolves the most complex issues in the environment with little to no supervision, relying on his/her ability to pull together technical resources to gather accurate information to provide data driven solutions.
• Create all required technical documentation in accordance with Huntington's Change Control and project management processes and procedures.
• Provide after hours and on-call support as needed.

Basic Qualifications:

• Bachelor's Degree
• 7+ years of related experience supporting end to end network technologies such as routers, switches, VPN appliances, firewalls, proxy's, load Balancers, DNS appliances, and wireless devices.
• Strong SaSE skillset (iBoss preferred)
• Strong Palo Alto Firewall experience
• Strong SD-WAN knowledge

Preferred Qualifications:

• Experience with F5 LTM/GTM, Cisco Application Centric Infrastructure (ACI), Cisco Identity Services Engine (ISE), Apcon and OPNet.
• Experience with UNIX/Linux.
• In-depth experience with dynamic routing protocols such as BGP, OSPF.
• Advanced understanding of business technology drivers and their impact on architecture design
• Advanced understanding of performance and monitoring
• Proficient in more than one specific infrastructure technology
• Advanced understanding of best practices and HNB policies
• Advanced troubleshooting skills
• Technical certifications such as Cisco CCNP-Enterprise or Datacenter, CCIE, Palo Alto PCCSA, PCNS, PCNSE, or F5.
• Excellent communications skills (written and verbal) and ability to work both independently and in a group.

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